Are your bags handcrafted?
Yes. Every Baisa Begum bag is individually handcrafted using handwoven natural fibres and carefully selected artisanal embellishments. No two pieces are ever exactly alike, making each creation beautifully unique.
What materials do you use?
Our collections feature handwoven natural fibres, silk, premium textiles and carefully sourced artisanal embellishments. Material selections may vary between collections to honour the story behind each design.
Will my bag look exactly like the photographs?
Every effort is made to represent our collections as accurately as possible. As each piece is handcrafted, slight variations in weave, texture, colour and embellishment placement are a natural part of its character.
Do you ship internationally?
Yes. We are delighted to offer complimentary worldwide shipping on all orders.
How long will my order take to arrive?
Orders are typically prepared within 3–7 business days.
Domestic delivery: approximately 3 business days.
International delivery: approximately 7–15 business days.
Delivery times may vary due to customs clearance or local courier services.
Do you accept returns or exchanges?
As every Baisa Begum creation is handcrafted and produced in limited quantities, all sales are final. If your order arrives damaged, please contact us within 48 hours of delivery and our team will be happy to assist.
Can I commission a bespoke piece?
Absolutely. We love creating bespoke designs for weddings, celebrations, private commissions and corporate gifting. Please contact us to discuss your requirements.
Do you offer luxury gift packaging?
Every Baisa Begum order is beautifully presented, making it ready for gifting. Bespoke packaging options are also available for special occasions.
How should I care for my bag?
Store your bag in its dust bag away from direct sunlight and excessive humidity. Avoid prolonged contact with water, perfumes and harsh chemicals. Gently wipe with a soft, dry cloth when required.
Are your collections limited?
Yes. Many of our designs are produced in small batches or limited editions, ensuring their exclusivity and preserving the handcrafted nature of every collection.
Can I personalise a bag?
Selected collections may be personalised or commissioned with bespoke details. Please contact us before placing your order to discuss the possibilities.
How can I contact Baisa Begum?
You can reach us by email or WhatsApp. We'd be delighted to help with product enquiries, bespoke commissions or styling advice.